Grumbles and praises about customer experience, i.e. what it looks and feels like "as a consumer".

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Excerpt: Where I visit the newly-opened TargetExpress in my neighborhood and put on my mystery shopper hat to review what this particular urban convenience store feels like to me, as a consumer.  I was quite excited when I learned that a new TargetExpress (they spell it in one word) was opening soon, walking distance from our home. It would be a fun and refreshing - and perhaps cheaper? - alternative to my local Walgreens or CVS which I only visit by dis-ease-incited obligation. I love Target. Find