Grumbles and praises about customer experience, i.e. what it looks and feels like "as a consumer".

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amk-sm-sq

 

Hi, I’m Anne-Marie Kovacs, seeker of the story-behind-the-story, promoter of indie anything, admirer of design, inquisitive observer of human behavior, merciless critic of unfortunate customer experiences and acute receptor of customer pain points. 

A marketing and business strategist by profession and consumer by human nature, I’m forever in search of the shopping, dining, entertaining or traveling experience that will delight me.

Not as easy to find as one would think, now, is it?

 

Thoughts, comments, ideas? Reach me on Twitter: @amkovacs or contact here.

Au plaisir!